Privacy Policy

Last updated: May 4, 2026

Vidsam Productions ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights in relation to it.

1. Information We Collect

We collect information you provide directly to us, including:

  • Contact & booking details: name, email address, phone number, event date, location, and service requirements submitted through our contact or booking forms.
  • Communications: messages, inquiries, and feedback you send us.
  • Payment information: we do not store card details; payments are processed through secure third-party providers.

We also collect limited technical data automatically when you visit our website:

  • Pages visited and time spent on site (used for analytics purposes).
  • Browser type and device information.
  • IP address (anonymised where possible).

2. How We Use Your Information

  • To process and manage your booking or inquiry.
  • To communicate with you about your project, including confirmations, reminders, and delivery updates.
  • To improve our website and services through aggregated usage analytics.
  • To send occasional updates or promotional content — you may opt out at any time.
  • To comply with our legal obligations.

3. How We Share Your Information

We do not sell or rent your personal data. We may share it with:

  • Service providers: third-party tools we use to operate our business (e.g., email delivery, payment processing) — only to the extent necessary.
  • Legal requirements: if required by law or to protect our legal rights.

4. Photos & Video Media

By engaging our services you acknowledge that images and footage captured during your event may be used in our portfolio, website, and social media unless you request otherwise in writing before the event. We respect requests for privacy and will honour them promptly.

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Booking and financial records are typically retained for seven years in line with Kenyan tax regulations.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal retention obligations).
  • Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us at info@vidsamproductions.com.

7. Cookies

Our website uses session cookies to maintain your browsing session and enhance usability. We do not use third-party tracking cookies. You can disable cookies in your browser settings, though some features of the site may not function correctly.

8. Security

We implement reasonable technical and organisational measures to protect your data against unauthorised access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party sites (e.g., social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us: